Privacy Policy

This Privacy Policy sets out how Train My Athlete Limited (registered number 09483973, whose registered office is at 5th Floor Ashford Commercial Quarter, 1 Dover Place, Ashford, Kent, England, TN23 1FB. (“TMA”, “we”, “us” or “our”) collects and uses any personal data we collect or receive about you in connection with your registration and use of TMA’s products, services and/or platforms, including our “Train My Athlete” platform (collectively, the “TMA Service”). This Privacy Policy also explains why we collect and use your personal data, who we might share this personal data with and your rights in relation to your personal data.

We are committed to protecting and respecting your privacy and complying with our obligations under the General Data Protection Regulation and the Data Protection Act 2018 and all other laws relevant to the handling of your personal data in respect of the TMA Service (the “Privacy Laws”). We are the data controller for the purposes of the Privacy Laws (meaning that we are responsible for deciding how your personal data is used) and for ensuring it is handled in accordance with Privacy Laws.

When we refer to “personal data”, we are referring to any information which can directly or indirectly identify you, as explained more fully below.

WHAT PERSONAL DATA WE COLLECT ABOUT YOU (OR RECEIVE FROM THIRD PARTIES)

Information that you provide to us – this may include any of the following types of personal data which you provide to us when you register with the TMA Service, use the TMA Service, enquire about any aspect of the TMA Service, or otherwise when you communicate or interact directly with us:

- Identity Data – first name, last name, photograph, gender, username or other user identifier;

- Profile Data – you may provide feedback to TMA through surveys or feedback forms and indicate your preferences to receiving marketing (from us or third parties);

- Messaging Data – you may provide personal data about yourself when communicating through the TMA Service with other users (i.e. through group chat and messaging functionality);

- Contact Data – your phone number(s) and email address;

- Financial Data – bank or payment card details and details of any purchases you make in respect of the TMA Service;

- Audio-Visual Data – if you are an athlete using the TMA Service, footage/images of your training or injuries for example, which is uploaded onto the TMA Service (certain of which may constitute special category data – see below); and

- Special Category Data – if you are an athlete using the TMA Service, you may upload through the TMA Service certain special category data (such as health and biometric related data, details of injuries, heart rate etc.) which will be used only to provide you with health, wellness and performance feedback and information through the TMA Service (unless we specify and explain to you other purposes at the time of collection). These data are seen as more sensitive and are therefore afforded greater protection under the Privacy Laws. Prior to collecting and using any such special category data, we will obtain explicit consent from you (unless we have another legal basis for collecting and using this information).

Information that we collect about you – when you visit or use the TMA Service we may collect the following types of personal data, using our software, hardware and other technologies:

- Technical Data – this might include your IP address, account log-in information, browser information, location information, operating system and system configuration, network and software identification and device information;

- Usage Data – this includes information about how you use the TMA Service, such as click throughs, time spent on page, download errors; and

- Special Category Data – see above. In some cases, we may collect this special category data from you (such as biometric data e.g. heart rate). Prior to collecting and using any such special category data, we will obtain explicit consent from you (unless we have another legal basis for collecting and using this information).

Information that we receive about you from others – we may receive certain of the information about you referred to above from the team, club, league or other organisations of which you are a member or representative and with whom we have a contractual relationship (a “Customer”) or from a third party application which you have integrated to the TMA Service. If we receive information from third parties we may combine this with information that we currently hold about you and process such combined information for the purposes set out below. Certain of this information may be Special Category Data, which we will process as described in the sub-sections above.

In addition to the above, please note that we may use and share aggregated data. This may have originally generated from your personal data but is not treated as personal data under the Privacy Laws (as it doesn’t individually identify you). On such basis, we can use this data for any purpose. If this aggregated data is ever combined with other data in such a way that you can be personally identified, we will only use that data in accordance with this Privacy Policy.

It is important that the information we hold about you is accurate. Please keep us informed of any changes to your personal information.

WHY WE USE YOUR DATA

We have set out in the table below, the purposes for using your personal data and the legal basis for doing so:

Purpose	Types of Data	Lawful basis
To register you as a TMA user	Identity, Contact, Financial Special Category	Performance of a contract with you and/or a Customer Consent
To provide our core service to you and/or Customers, namely, to provide an athlete management, training and performance tool, which generates actionable insights from load and wellness data	All	Performance of a contract with you and/or a Customer Consent
For internal administration and record keeping purposes	All	Performance of a contract with you and/or a Customer Necessary to comply with a legal obligation Necessary for our legitimate interests (for effective business administration and service provision)
To provide, maintain, improve and develop the TMA Service	All	Performance of a contract with you and/or a Customer Necessary for our legitimate interests (for effective business administration and service provision) Consent
To notify you of changes to our Privacy Policy, our Terms and Conditions or other changes to our services or products	Identity, Contact	Performance of a contract with you and/or a Customer Necessary to comply with a legal obligation
To answer your enquiries which may involve contacting you by e-mail or phone	Identity, Contact	Performance of a contract with you and/or a Customer Necessary for our legitimate interests (to ensure our Customers and users are informed and satisfied with our service)
To enable us to process payments which you make, or a Customer makes on your behalf	Identity, Contact, Financial	Performance of a contract with you and/or a Customer
To contact you about our promotions	Identity, Contact, Profile	Necessary for our legitimate interests (to improve our products and services and develop our business generally) Consent
To contact you about third-party products and services which we believe may be relevant to you (where you have indicated you would like to hear about these)	Identity, Contact, Profile	Consent
To improve and personalise your experience of the TMA Service by delivering more relevant content and advertising and to ensure that the TMA Service is delivered to you in the most effective way possible	Identity, Contact, Profile, Technical, Usage	Necessary for our legitimate interests (to develop our business, improve our service and overall user experience and inform our marketing strategy)
To administer the TMA Service, including trouble shooting, testing and analysis and to enable you to participate in interactive features of the TMA Service	All (excluding Special Category Data)	Performance of a contract with you and/or a Customer Necessary for our legitimate interests (to ensure that the TMA Service is fully functional and operating in the most effective way for you)
To verify your identity and detect fraud and security issues	All (excluding Special Category Data)	Necessary for our legitimate interests (to prevent and detect fraudulent activity, security incidents and criminal activity)
To enable you to participate in prize competitions, prize draws or complete a survey	Identity, Contact, Profile, Technical, Usage	Necessary for our legitimate interests (to develop our business, promote new products and services, obtain feedback from users to improve our services)

We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.

HOW LONG DO WE KEEP YOUR DATA FOR?

We will keep your personal data for as long as you are a registered user of the TMA Service or for as long as the term of our contract with the relevant Customer (as applicable). After this point we may still need to keep hold of your personal data if there is a legal reason for doing so (such as for tax purposes or where we need to resolve any disputes with you or a Customer). In such circumstances, we will only retain the minimum amount of data necessary for such reason. We may retain aggregated data for any purposes.

THIRD PARTY WEBSITE LINKS

Please note that the TMA Service may include links to third party websites. If you choose to click through to the relevant third party’s website, you will be subject to the terms and conditions of use and privacy policy of the relevant third party. TMA does not accept any responsibility or liability for these policies of your use of such third-party websites. Please check the terms of these policies before using the relevant third party’s website.

INTERNATIONAL TRANSFERS OF YOUR DATA

Currently, TMA does not transfer any of your personal data outside of the European Economic Area ("EEA"); however, in the future, TMA may need to transfer your personal data to other countries outside of the EEA. This may happen if any of our servers are from time to time located in a country outside of the EEA or if any of our service providers are located in a country outside of the EEA. Before we proceed with any such transfer, we will ensure that we have a legal ground for doing so and have made sure that all adequate protections are in place. These countries may not have similar data protection laws to the EEA. If we transfer your personal data outside of the EEA in this way, we will take the appropriate steps to ensure that your privacy rights continue to be protected and that we continue to process your data in a fair and lawful manner.

Where relevant, you will have the right to see a copy of any safeguards we put in place for international transfers of your data.

DISCLOSURE OF YOUR PERSONAL DATA

We may disclose your personal data for the following purposes:

To any Customer of which you are a member or representative, for the purposes of fulfilling our contractual obligations to that Customer.

To our third-party service providers who assist us with delivering the TMA Service.

Where you have explicitly consented to us doing so, we may disclose your personal data to third parties for marketing purposes. You can opt-out of any marketing preferences at any time by following the process referred to below.

We may also be required to share your personal data with third parties if required by law or regulation. In such circumstances, we will make sure that the disclosure is only to the extent required by law or regulation.

If we share personal data with third parties, we will ensure that access is limited on a strictly need to know basis and is subject to suitable obligations relating to confidentiality and security.

WHERE WE STORE YOUR PERSONAL DATA

We will store your personal data on servers in the European Economic Area (unless we relocate such servers, see “International Transfers of Your Data”) and will ensure that such personal data is held securely in accordance with good industry standards. Where we have given you a password to access a part of the TMA Service you are responsible for keeping this password secure and confidential. Please do not share this with anyone else.

Please be aware that the transmission of data via the internet is not completely secure. Although TMA uses its best endeavours to keep your data secure, we cannot guarantee that information transmitted to us via the internet will be completely secure and any transmission is at your own risk.

CHANGES TO OUR PRIVACY POLICY

If we amend our Privacy Policy, it will be published on the TMA app, website or other TMA platform so please check regularly to see if there have been any changes. We may also email you to notify you of any substantial changes to this Privacy Policy if appropriate.

YOUR RIGHTS

In certain situations, you are entitled to:

access a copy of your personal data;
correct your personal data;
erase your personal data;
object to the processing of your personal data where we are relying on a legitimate interest (as set out in the above table);
restrict the processing of your personal data;
request the transfer of your personal data to a third party; or
where you have provided your consent to certain of our processing activities, in certain circumstances, you may withdraw your consent at any time (but please note that we may continue to process such personal data if we have legitimate legal grounds for doing so).

If you wish to exercise any of these rights, please contact us using the details set out in the “Contact Us” section below. You will not have to pay a fee to exercise any of these rights, unless your request is clearly unfounded, repetitive or excessive (in which case we can charge a reasonable fee). Alternatively, we may refuse to comply with your request in these circumstances.

In addition to the above, please note that you have the right to make a complaint at any time to the Information Commissioner’s Office or your relevant regulator if you are concerned about the way in which we are handling your personal data.

HOW TO OPT-OUT

You can opt-out of any third-party marketing that you have previously opted into (or any TMA marketing) either by contacting us using the details set out below in the “Contact Us” section or by using the opt-out function detailed in the relevant marketing email.

CONTACT US

If at any time you wish to get in touch with us, whether that is to exercise your rights or otherwise, please contact:

Email: info@trainmyathlete.com

Please write to us at: Train My Athlete Limited, Victoria House Vale&West, 26 Queen Victoria Street, Reading, Berkshire, RG1 1TG.

Telephone: +447921866505